Refund and Return Policy

If you’ve purchased a product from our online store and discover a manufacturing defect upon receiving it, we are committed to ensuring your right to an exchange or return within 30 days of delivery, as per applicable regulations. Additionally, we offer a 30-day money-back guarantee to give you complete confidence in your purchase.

The proccess should be done through the Customer Service Channels listed below:

Email: contact@windsorandhawthorne.shop

Phone: 1 (800) 301-9512

Contact form: Click Here

Customer service opening hours:
Monday to Friday from 8:00 AM to 6:00 PM.
Saturday and Sunday: 10:00 AM to 4:00 PM.

We will answer your request within 24 hours.

 

Refunds
We will let you know if the refund has been approved or not. If approved, you will automatically receive a refund via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and process the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@windsorandhawthorne.shop.

Exchange
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Items not eligible for full returns
Free/promotional items are not eligible for a cash refund . If the above return conditions are met and the return is approved, you will receive a credit note.